SDVOSB

Roles and Deliverables.

01

Project Management

0.1 Define Vision and Operational End State
0.2 Develop Major IT Business Case

02

Workforce and Stakeholders

03

Technology

04

Process and Service Delivery

01

Project Management

1.1 Establish Initial Customer PMO Processes
1.2 Establish Customer Governance Structure and Processes
1.3 Establish Customer Risk Processes
1.4 Conduct Procurement Planning
1.5 Develop Lifecycle Cost in the Business Case
1.6 Define Benefits of the Program

02

Workforce and Stakeholders

1.7 Assess Change Management Approach
1.8 Understand As-Is Workforce

03

Technology

1.9 Define As-Is and Initial Target State Systems Environments
1.10 Plan and Conduct Initial Data Quality Assessment

04

Process and Service Delivery

1.11 Understand As-Is Business Processes
1.12 Develop Initial Target State Concept of Operations
1.13 Define Scope of Services, Document Initial Business Capabilities and Define Mission Critical Needs

01

Project Management

2.1 Select Provider for Engagement
2.1a Select Provider for Engagement (Resources and Guidance)
2.1b Select Provider for Engagement – Market Research and Provider Selection Process
2.2 Update Lifecycle Cost Estimate for Engagement, Migration, and O&M
2.3 Monitor and Control Program Execution
2.4 Maintain and Execute Risk Processes

02

Workforce and Stakeholders

2.5 Assess Labor Relations Outreach
2.6 Develop Change Management Plan

03

Technology

2.7 Conduct Initial Data Cleansing Activities

04

Process and Service Delivery

01

Project Management

3.1 Integrate PMO Structures
3.2 Integrate Governance Structures
3.3 Update and Maintain Procurement Plans
3.4 Monitor and Control Program Execution
3.5 Maintain and Execute Risk Processes
3.6 Finalize Modernization Approach
3.7 Update Lifecycle Cost Estimate for Modernization and O&M

02

Workforce and Stakeholders

3.8 Engage with Labor Relations
3.9 Execute Change Management Plan
3.10 Develop Training Plan

03

Technology

3.11 Finalize Requirements
3.12 Conduct Requirements Fit-Gap Assessment
3.13 Finalize Target State Systems Environment
3.14 Develop Integrated Technical Strategy
3.15 Prepare Data for Mock Conversions (Data Cleansing, Data Mapping)

04

Process and Service Delivery

3.16 Finalize Target State Concept of Operations
3.17 Define Integrated Contact Center Structure
3.18 Define Service Level Agreements

01

Project Management

4.1 Monitor and Control Program Execution
4.2 Maintain and Execute Risk Processes
4.3 Develop Integrated O&M Governance Process
4.4 Prepare O&M Scope of Services and Contracts
4.5 Assess Readiness for Go-Live
4.6 Update Lifecycle Cost Estimate for O&M

02

Workforce and Stakeholders

4.7 Design Target State Organization
4.8 Execute Workforce Transition and Prepare for Go-Live
4.9 Execute Training for Go-Live
4.10 Execute Labor Relations Strategy

03

Technology

4.11 Conduct Security and Privacy Reviews
4.12 Define Roles and User Access
4.13 Design, Configure, and Develop Systems
4.14 Design and Develop Interfaces
4.15 Design and Develop Reports
4.16 Design and Develop Data Warehouse
4.17 Conduct Mock Conversions
4.18 Test Systems and Processes
4.19 Develop and Execute Cutover Plan for Go-Live

04

Process and Service Delivery

4.20 Finalize Service Level Agreements
4.21 Design Target State Processes

01

Project Management

5.1 Review Performance against Expected Benefits
5.2 Collect Lessons Learned
5.3 Implement Integrated O&M Governance

02

Workforce and Stakeholders

5.4 Support Stabilization and Perform Change Management

03

Technology

5.5 Maintain Applications Post Go-Live
5.6 Decommission Legacy Systems

04

Process and Service Delivery

5.7 Conduct Continuous Process Improvement
5.8 Manage Integrated Contact Center
5.9 Monitor and Update Service Level Agreements